Privacy Policy

Notice of Privacy Practices

Fysio-Parklaan is committed to protecting your personal information and this privacy policy governs our use of your personal information collected from you, whether in person, through our online booking system or information you provide to us by letter, email, SMS or provided by telephone. You can visit our website without telling us who you are and without revealing any information about yourself.

However, we may ask you to provide certain information by which you can be identified.

You may be required to provide your information when:

  • You choose to contact us for an appointment.
  • To request information from us.
  • To request a subscription to our newsletter.
    However, we may ask you to provide certain information by which you can be identified.

Information we collect

  • Naam
  • Your date of birth
  • Your contact details including a telephone number, home address and e-mail address.

What do we do with the information you provide?

It enables us to provide you with the requested information and/or to offer you an appointment and services.

  • Your details will be used to enable us to contact you with the service you have requested.
  • When you book and attend an appointment, your data will be transferred to your clinical record. If you don’t want to make an appointment, your original email will be deleted and any paper copy containing your data will be shredded.
  • On request, we will occasionally send you our newsletter to your e-mail address.

Security of your data

We are committed to ensuring that your information data is securely protected. We have implemented managerial, structural and advanced electronic security measures to ensure that your data is protected against unauthorized access, loss or destruction.

This website may contain links to other interesting websites. However, once you have used these links to leave our site, you should be aware that:

  • We have no control over these websites and/or the content on those websites.
  • We are not responsible for the protection and privacy of any information you provide while visiting other websites.
  • We strongly encourage you to read each privacy statement/policy associated with each individual website you choose to visit.

Legal basis

Our legal basis for collecting, recording, storing and using your information is “legal obligation”. However, we have access to other legal bases for certain criteria, as listed below.

Performance of a contract

Should we be able to receive payment by credit/debit card service, we will process your payment details on this legal basis.

What information is collected?

Personal information Name, date of birth, postal address, telephone numbers and your email address.

Sensitive health-related details
Presenting condition, general health history, medications and any allergies.
The details of your doctor and any other professional involved in your care.
Health insurance policies and medical-legal intermediaries involved in your care.

Lifestyle Activities
Sports, hobbies, accommodation data, employment data, sleeping and eating behavior, pet ownership, smoking and alcohol use.

Assessment and treatment details:
Health-related notes will be made of your assessment, treatment and your progress with any professional treatment and/or therapy provision you have requested and undertaken.

Payment history
Details of your payments and methodology are recorded in our tax records for submission to our accountants and HMRC.

How will it be used?

Your data will only be kept for the purpose of maintaining a medical record. Your medical records are designed to maintain a historical and up-to-date, evidence-based record of your care, progress, and rehabilitation. Your phone numbers and email address will be used to contact you about upcoming and future appointments. We use an appointment reminder service from TM3, which sends an SMS or email reminder to notify you of the appointments you have booked. There is the option to opt-in to receive it when you complete your data consent form.

Manage your personal information

We will not sell or distribute your information to any other organization unless you have consented to and/or contracted us to do so. If your personal and sensitive information should change, please notify us immediately so that our clinicians can update your personal information and clinical notes. Under the GDPR, we have a duty to notify all other parties of such changes.

If you wish to contact us for any aspect relating to your data and/or you have subscribed to our newsletter and subsequently decide that you wish to withdraw your request, you may do so by writing and/or contacting the clinic or the practitioners by e-mail at the clinic address below.

If you want to make a complaint

If you would like to make a complaint about the way we have handled, recorded, stored and/or used your data, you can do so by contacting: Complaints

Contact details

Parklaan1A 2011KP Haarlem